Returns & Exchanges

NEED TO MAKE A RETURN OR AN EXCHANGE? NO PROBLEM. FOLLOW THE THREE EASY STEPS BELOW.

STEP 1: PLEASE VISIT https://closetsnyc.com/contact/ TO BEGIN YOUR RETURN PROCESS.

STEP 2: FILL OUT ONLINE FORM AND INDICATE WHETHER YOU WOULD
LIKE A REFUND OR AN EXCHANGE.

STEP 3: DROP YOUR PACKAGE IN THE MAIL AND WE’LL TAKE IT FROM THERE.

RETURN POLICY 
IF OUR ITEMS DO NOT MEET YOUR EXPECTATIONS THEN SEND THEM BACK WITHIN 14 DAYS AFTER DATE OF DELIVERY FOR A FULL REFUND. ALL RETURNED ITEMS MUST BE IN THEIR ORIGINAL, UNWORN CONDITION TO RECEIVE A REFUND. ITEMS RETURNED IN THEIR ORIGINAL, UNWORN CONDITION AFTER 30 DAYS ARE ELIGIBLE FOR A ClosetsNYC CREDIT. 

EXCHANGE POLICY
WANT TO EXCHANGE YOUR ITEMS? SEND THEM BACK WITHIN 14 DAYS AFTER THE DATE OF PURCHASE AND WE WILL ISSUE AND EXCHANGE OR PROVIDE A ClosetsNYC CREDIT. ALL ITEMS YOU WISH TO"
EXCHANGE MUST BE IN THEIR ORIGINAL, UNWORN CONDITION ITEMS SENT NOT IN THEIR ORIGINAL, UNWORN STATE WILL NOT RECEIVE AN EXCHANGE.

ALL "SALE" ITEMS ARE FINAL SALE. NO RETURNS, EXCHANGES ONLY.